Speakers Bureau

Dave Ulrich has helped generate award winning data bases that assess alignment between strategies, organization capabilities, HR practices, HR competencies, and customer and investor results. He has published over 200 articles, book chapters, and over 27 books, served on editorial board of 4 Journals, and is a Fellow in the National Academy of Human Resources.

Area of expertise:

• Leadership
• Human Resource Development

Core Topic:

• The Leadership Code

Targeted Audience:

• Board Members
• CEOs
• Executives
• Senior Management Members
• HR professionals
• Supervisors
• University Students
• Entrepreneurs

Hazel delivers this dynamic leadership content to chief executives and directors both in focused practical workshops and through large inspiring keynotes. She has developed a unique style of connecting the Multipliers leadership messages to tangible business issues and the needs of entrepreneurs and growth businesses.

Area of expertise:

• Virtual Leadership
• Organizational Business Growth

Core Topic:

• Multiplayer Virtual Reality Leadership Lab

Targeted Audience:

• CEO’s
• Executives
• Senior Management Members • HR professionals
• Supervisors
• University Students
• Entrepreneurs

Steven is an expert in the future of customer centricity and customer experience. The combination between customer-centric thinking, the latest technologies and the human touch is the guiding principle in Steven’s stories. Steven has authored four international bestsellers and has sold more than 130,000 books. He has given more than 1,000 presentations at events in over 40 countries. 

Area of expertise:

• The Future of Customer Experience
• Digital Transformation in Customer Strategy

Core Topic:

• The 3 Investment Axes to Achieve the Perfect Customer Experience.

Targeted Audience:

• Top Executives
• Service Industry
• Associations
• Corporates
• Senior Management Members
• Global Audience

Ricardo Cabete is a renowned keynote speaker trusted by global brands to boost employee engagement. With his expertise in emotional intelligence and a captivating speaking style, he sparks trust and motivation that lead to increased productivity and business success. Ricardo’s ability to speak with emotion and incorporate surprising impact elements ensures that his keynotes create a memorable connection with the audience, leaving a lasting impact on their engagement and performance.

With global clients such as Amazon, Domino’s, and Shell, Ricardo delivers results across diverse industries on four continents. His tailored, powerful keynotes go beyond surface-level inspiration, offering tangible strategies that leaders and teams can apply immediately. His background as a rock band lead singer adds a dynamic and energetic element to his presentations.

Area of expertise:

• Emotional Intelligence
• Neuro-Linguistic Programming “NLP

Core Topic

• The 7 Emotional Intelligence Techniques

Targeted Audience:

• Top Executives
• Senior Management Members
• HR Professionals
• Education Faculty Members
• University Students

Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations that want to build loyal relationships with their customers and employees. He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep Hyken founded Shepard Presentations and since then has worked with hundreds of clients, including major global companies, to develop customer service excellence policies. Some of his clients include American Airlines, IATA, American Express, AT&T, Disney, FedEx, and many others.

His programs focus on ”Customer Service & Experience, covering all aspects and dimensions, including customer loyalty, internal service, customer experience, and other specialized areas. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting and engaging programs for his audiences.

Area of expertise:

• Customer Service Culture
• Customer Loyalty Mindset

Core Topic: 

• The Customer FocusTM

 Target Audience:

• Top Executives
• Senior Management Members
• All Service Industry Sectors
• Front liners
• Members Customer Services
• Secretaries and Admin members

Jack J. Phillips, chairman of ROI Institute, Inc., is a world-renowned expert on accountability, measurement, and evaluation. A former HR executive, Phillips consults for Fortune 500 companies and major global organizations. The author or editor of more than 75 books, he conducts workshops and presents at conferences globally.

Jack has been recognized and awarded for his work by numerous professional organizations, including receiving the 2024 Thought Leader Award from the Association of Learning Providers (ISA) and the 2022 Talent Development Thought Leader Award from the Association of Talent Development (ATD) along with his wife and ROI Institute co-founder, Patti P. Phillips, Ph.D. SHRM presented Jack with its highest creativity award for an ROI study and awarded an ROI Institute book with a best HR book award. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune magazine, and he has been interviewed by several television programs, including CNN.

Ron Kaufman is the world’s leading educator for uplifting service performance and building service Cultures.

He helps leaders, teams, and organizations learn how to serve better, care more, and generate new value in the world.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents insights and best practices from working with clients worldwide for over 30 years. His energetic online and on-stage presentations and workshops have inspired millions.

Ron is the author of the New Your Times bestseller, ”Uplifting Service” and 14 other books on service, business and inspiration. The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet. Ranked the #1 Customer Service Guru by GlobalGurus for three consecutive years, Ron founded a worldwide education and consulting ¬rm dedicated to helping organizations elevate customer experiences. His initiatives have earned recognition, including the title of the #1 Customer Service Development Program in .2020

Ron Kaufman Initiatives

He is the founder of a worldwide education and consulting company that enables large and small organizations to delight customers, improve performance, distinguish brands, and build Upli¬ng Service cultures. In 2020, GlobalGurus ranked ”Uplifting Service” the #1 Customer Service Development Program in the world.

John C. Maxwell is a #1 New York Times bestselling author, speaker, coach and leader who has sold more than 34 million books in fifty languages. He is the founder of Maxwell Leadership—the leadership
development organization created to expand the reach of his principles of helping people lead powerful, positive change. Maxwell’s books and programs have been translated into 70 languages and have been used to train tens of millions of leaders in every nation. His work also includes that of the Maxwell Leadership Foundation and EQUIP, non- profit organizations that have impacted millions of adults and youth across the globe through values-based, people-centric leadership training.

John has been recognized as the #1 leader in business by the American Management Association and as the world’s most influential leadership expert by both Business Insider and Inc. Magazine.